Fourteen-day refund window
You may request a refund within 14 days of a TinkIT purchase. Send the checkout email, purchase date and kit name to support@tinkit.eu. You do not need to invent a technical reason.
What happens next
We will verify the purchase, revoke the refunded entitlement and return the payment through Stripe to the original payment method. Bank processing times are outside our control.
Duplicate or faulty purchases
Contact us whenever you see a duplicate charge, the wrong kit or access that did not arrive. These problems are not limited to the voluntary window and will be investigated promptly.
Consumer rights
This policy does not reduce any mandatory right or remedy that applies where you live. If a digital service is faulty or not as described, the legal remedies available to you remain in place.